Fix Payroll Update Issue: QuickBooks Error PS077


While downloading the most recent payroll update, an unknown error appeared on your screen: Error PS077. This error pops up on your screen when downloading payroll updates’, which reads, ‘A user has not registered QuickBooks software or the Company File is damaged or corrupted’ and failed your payroll update.

 To enjoy the most supported features of payroll, you must try to understand the QuickBooks error PS077 and look for solutions to fix it. To help you out in the same we are writing this article and mentioning some of the easy and approachable solutions to fix it. Read this blog till the end.     

If you’re having trouble following this guide, call  855-955-1942 and speak with one of our QuickBooks specialists, who are available to assist you

Know Why Error Code PS077 Appeared on your Screen? 

There can be multiple reasons why your payroll update gets interrupted. Let’s get familiar with these causes so we can find a solution to fix the QuickBooks error PS077: 


  • Before downloading the payroll update, you forgot to register your QuickBooks desktop with an Intuit account. 
  • You are trying to update the payroll tax table with incorrect or outdated billing or subscription information.

Solution 1: Repair the Program and Try to Re-Download the Payroll Update


From the above information, we get to know the possible causes that can interrupt payroll updates in QuickBooks. Now, let’s move to the relatable solutions to fix the QuickBooks error code PS077:

Solution 1: Repair the Program and Try to Re-Download the Payroll Update


  • To start repairing your Program, you first need to close other running Programs and restart your computer.  
  • Repairing your program may delete your company file. So, ensure you have created the backup of company files in QuickBooks desktop before beginning the process. 
  • Start the process by tapping on the Windows icon on your keyboard. Now, launch the Control Panel by typing its name into the search field.
  • Go to Programs and then tap on Program and Features. 
  • In Programs and Features, you will see a list of running programs in your system; choose QuickBooks from them.  
  • Now, right-click the QuickBooks icon, go to the Uninstall/Change option, and continue. 
  • To move further, tap Next and choose Repair over Remove and Next. 
  • The program repairing process can take some time; wait till then. 
  • And finally, tap on the finish to complete the process, and you’re done. 


Above, we have followed the process to repair the QuickBooks program. Now, try to re-download payroll updates. 


  • Follow the below-mentioned steps to download the payroll update: 
  • Go to the Employees menu in QuickBooks. 
  • Now hover over Get Payroll Updates from the dropdown menu.
  • On the new tab of Get Payroll Updates in QuickBooks, tick the checkbox that says Download Entire Update and tap on OK.
  • Now, again, go to the File menu and click on Exit. 
  • And finally, restart your QuickBooks. 


Solution 2: Register or Activate your QuickBooks with an Intuit Account 

When you are using services like payroll, payments, etc, you’ll need an Intuit account connected to Payroll. It will provide you access to all services & support Intuit offers to a company file.

Not having a company file registered to an Intuit account can cause an interruption in downloading the payroll tax table update. 

Here’s how you can register your QuickBooks account with Intuit:  

  • You must first launch your QuickBooks desktop.  
  • Now go to the Help menu and select Activate QuickBooks Desktop from the dropdown menu.  
  • To register your QuickBooks with an Intuit account, verify your info by following the on-screen instructions. 


If not activating QB was causing any problem with your payroll tax table update, it will be resolved after following this solution. Finally, try to re-download the payroll tax table update.  


  • First, download QuickBooks update to its most recently released version.
  • And update your Payroll tax table to the latest release.


You’re good to go if you can download it successfully. If not, we advise moving on to the next solution.  

You still have some unanswered queries related to QuickBooks error PS077 despite adhering to step-by-step troubleshooting solutions. Dial 855-955-1942 to connect with the QuickBooks experts team and get free guidance from them.

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Ellie Cross
I work at Data Service Solutions as a QuickBooks certified professional. If you are facing any errors or issues with QuickBooks, you can ask any queries about it. For asking your question, call +1-(855)-955-1942. you may also see: QuickBooks Multi User Error Code H202, Payroll Tax Table Update in QuickBooks desktop, QuickBooks Crashes When Opening Company File Unable to Backup QuickBooks Company File, QuickBooks Payroll Error Ps038